Text alerts

BadgerBell is website monitoring, run by URLERT LLC, 5900 Balcones Drive, Suite 100, Austin, Texas 78731. This page says how we text people, what the texts say and how to stop them.

Who sends the texts, and what for

BadgerBell sends one kind of text: an alert about a monitor the person chose to be told about, when that website or server goes down or comes back. It also sends the one text with the code that confirms a phone number. We send no marketing and no offers by text, ever.

The texts

The code text, sent once when a person adds their number:

BadgerBell: your code is 123456. Msg&data rates may apply. Reply STOP to opt out.

A down alert, when a monitor the person picked goes down:

BadgerBell: [Nimbli] Nimbli health is down (nimbli.app/_health) since 14:02. Acknowledge: app.badgerbell.com/a/4KX9

A recovery text, when the last monitor in that incident is back:

BadgerBell: [Nimbli] Recovered: Nimbli health, after 12 minutes.

The part in square brackets is the project's name. It is left out when the team has only one project. Message and data rates may apply.

How a person opts in

Nobody is added to texts by someone else. A number is added only by the person who owns it, signed in to their own BadgerBell account:

  1. Sign in to BadgerBell and open Alerts, then SMS and voice.
  2. Press Add a number, type your own mobile number in international format, and tick the box that agrees to alert texts. The box is not ticked for you, and Text me a code waits until it is. The window also says how often you will get texts: message frequency depends on your monitors, and you get a text when one you picked goes down or recovers. Press Text me a code.
  3. BadgerBell texts a 6-digit code to that number. This is the only text a number gets before it is confirmed.
  4. Type the code in the code box and press Confirm. Only then is the number confirmed.
  5. A confirmed number gets alert texts for the monitors it was chosen for. An unconfirmed number gets no alert texts; its owner can ask for a new code.
BadgerBell's Add your number window: a phone number box, a ticked box that reads I agree to get BadgerBell alert texts at this number, only about the monitors I pick, the sentences under it (message frequency depends on your monitors, message and data rates may apply, reply STOP to opt out, HELP for help, consent is not a condition of using BadgerBell) with links to Text alerts, Terms and Privacy, and the button Text me a code.

Step 2: the person types their own number, ticks the box that agrees to alert texts, and presses “Text me a code”.

BadgerBell's Phone numbers list on the SMS and voice screen, with a new number marked waiting for the code and six boxes for the 6-digit code, 7305 typed so far.

Steps 3 and 4: the code arrives by text, the person types it, and only then does the number get alerts.

By ticking the box and confirming their number, the person agrees to get these alert texts. They can stop them at any time, as below.

Keywords and replies

Twilio, our messaging provider, answers these replies for the number the texts come from.

  • STOP (also UNSUBSCRIBE, CANCEL, END and QUIT): all texts from this number stop. The reply is: “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”
  • START: texts begin again.
  • HELP: the reply is: “BadgerBell alert texts. Help: [email protected]. Reply STOP to unsubscribe. Msg&data rates may apply.”

How often, and what it costs

  • A text is sent only when a monitor the person picked goes down, and when it comes back. A person gets at most one down text for an incident, and one recovery text.
  • Each team has a daily cap on texts. A text over the cap waits until midnight, in the team's time zone. A recovery text over the cap is not sent.
  • A person's quiet hours can hold a text until they end.
  • Message and data rates may apply.

Stopping texts in the app

Reply STOP to any text. Or sign in, open Alerts, open the number, and press Remove it. The number then gets no more texts. Or email [email protected].

More

Questions: [email protected]. How we treat your data: Privacy policy. The rules for using BadgerBell: Terms of Service.